Frequently Asked Questions

Everything you need to know about your Intake experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.

Are your materials sustainably sourced?

At Intake, we prioritize ethical manufacturing. Over 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.